+91 98765 43210 info@nilanscafe.com

Terms & Conditions

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Last Updated: January 2024

These Terms and Conditions govern your use of the NilansCafe website and our catering services. By using our website or engaging our services, you agree to these terms.

1. Services

NilansCafe provides event snacking, corporate catering, and related food services in Chennai, Tamil Nadu. All services are subject to availability and confirmation.

2. Orders & Bookings

  • All orders must be confirmed at least 48 hours in advance for regular services and 7 days for large events.
  • A booking is confirmed only after receiving written/verbal confirmation from our team and, where applicable, advance payment.
  • Menu items and pricing are subject to change based on seasonal availability and market conditions.

3. Pricing & Payment

  • All prices quoted are in Indian Rupees (INR) and are exclusive of applicable taxes unless stated otherwise.
  • Payment terms will be communicated at the time of booking confirmation.
  • For recurring corporate contracts, monthly billing cycles apply.

4. Cancellation Policy

  • Cancellations made 48+ hours before the event: Full refund (if advance paid)
  • Cancellations made 24-48 hours before: 50% of the order value is non-refundable
  • Cancellations within 24 hours: No refund

5. Food Safety & Hygiene

We are FSSAI licensed and follow strict hygiene protocols. However, customers are advised to inform us in advance about any food allergies or dietary restrictions.

6. Liability

NilansCafe shall not be liable for any indirect, incidental, or consequential damages. Our liability is limited to the value of the services provided. We are not responsible for delays caused by circumstances beyond our control (force majeure).

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of NilansCafe and is protected by applicable intellectual property laws.

8. Governing Law

These terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

9. Contact

For questions about these terms, contact us at:
Email: info@nilanscafe.com
Phone: +91 98765 43210